Shipping policy

Shipping & Delivery Policy

At Silkvana, we aim to provide a transparent and reliable shipping experience. Please review the information below carefully before placing your order.

Free Shipping
We offer FREE shipping on all orders. There is no minimum purchase required.

Tracking
All orders include tracking. You'll receive a tracking number by email as soon as your order ships.

Order Processing Time

  • 1–3 business days, Monday–Friday, Mountain Time (MT)
  • During peak seasons, promotions, or holidays, processing times may be extended
  • An order is considered dispatched once it has been handed over to the carrier

Order Transit Time

  • United States: 5–7 business days
  • Canada: 5–10 business days
  • United Kingdom: 3–7 business days
  • Australia: 5–10 business days
  • International: 7–15 business days

Total Delivery Time
Order Processing Time + Order Transit Time, Mountain Time (MT):

  • United States: 6–10 business days
  • Canada: 6–13 business days
  • United Kingdom: 4–10 business days
  • Australia: 6–13 business days
  • International: 8–18 business days

Important: Delivery times are estimates only and are not guaranteed. Delays may occur due to customs, weather, high seasonal demand, or carrier-related issues.

Order Accuracy & Address Changes

  • Customers are responsible for providing accurate shipping information at checkout
  • Address corrections must be requested within 24 hours of placing the order
  • Once processing has begun, changes may no longer be possible
  • Orders shipped to an incorrect address cannot be guaranteed for reshipment or refund

Delayed Deliveries
Silkvana is not responsible for delivery delays caused by factors outside our control, including but not limited to: carrier or courier delays, weather or transportation disruptions, customs clearance, address verification issues, high seasonal demand or inventory constraints. We will always assist customers with tracking information and communication with carriers when possible.

Lost or Stolen Packages

  • Once an order has been dispatched, responsibility for delivery lies with the carrier
  • If a package appears lost or stolen, customers must contact us at contact@silkvana.com as soon as possible
  • Silkvana may assist with carrier claims or investigations when applicable
  • Replacement or refund decisions are made on a case-by-case basis and are not guaranteed

IMPORTANT — Shipping & Return Separation: Shipping delays, delivery issues, or carrier-related problems do not qualify as grounds for return or refund under our Return & Refund Policy unless otherwise stated. Customers are encouraged to review both policies prior to purchase.

Policy Updates
Silkvana reserves the right to update or modify this policy at any time. By placing an order, customers agree to the terms outlined above.

Email: contact@silkvana.com
Address: 295-261 Western Ave, Buffalo, WY 82834, USA
Phone Number: +1 (307) 333-9082
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (Mountain Time)
Response Time: We respond to all emails within 24 hours (Monday–Friday).