Shipping policy

Shipping Policy — Silkvana

At Silkvana, we are committed to delivering your silk and satin pieces in a reliable, transparent, and timely manner. Below you will find our shipping process, costs, and policies for the United States and the United Kingdom.

Shipping Range

We currently ship to:

  • United States (US)
  • United Kingdom (UK)

Order Processing Time

  • All orders are processed within 1–3 business days (Monday–Friday, Mountain Time)
  • During peak seasons, promotions, or holidays, processing times may be slightly extended
  • Once your order is dispatched, you will receive a confirmation email with your tracking number

Shipping Costs & Delivery Times

United States

  • Shipping Cost: Free on all orders
  • Transit Time: 5–7 business days
  • Total Delivery Time: 6–10 business days

United Kingdom

  • Shipping Cost: Free on all orders
  • Transit Time: 3–7 business days
  • Total Delivery Time: 4–10 business days

Delivery times are estimates and may be affected by carrier delays, customs, weather, or peak season demand.

Tracking

All orders include tracking. Tracking information may take 24–72 hours to update after dispatch.

Orders Marked as Delivered but Not Received

If your order shows as "Delivered" but you haven't received it:

  • Check with neighbors or your local delivery office, as packages are sometimes left nearby
  • If you're unable to locate your package, file a report with the carrier
  • Contact us at contact@silkvana.com and we will help investigate

Additional Information

  • Please ensure your shipping details are accurate at checkout — we cannot be responsible for delays caused by incorrect addresses
  • Occasional delays due to carrier or customs issues may occur, particularly for international deliveries
  • International orders may be subject to import duties or taxes determined by local customs authorities, payable by the recipient
  • Our support team is here to help resolve any delivery issue alongside the carrier

Contact Information

Email: contact@silkvana.com
Address: 295-261 Western Ave, Buffalo, WY 82834, USA
Phone Number: +1 (307) 333-9082
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (Mountain Time)
Response Time: We respond to all emails within 24 hours (Monday–Friday).