Payment Policy
Silkvana Payment Policy
Last Updated: 01.01.2025
At Silkvana, we are committed to offering secure, transparent, and convenient payment options.
1. Accepted Payment Methods
We proudly accept a wide range of trusted payment options:
Credit & Debit Cards
Visa · Mastercard · American Express (AMEX) · UnionPay · Bancontact
Digital Wallets
Apple Pay · Google Pay · Shop Pay
Alternative Payment Methods
PayPal
All transactions are processed securely using industry-standard encryption.
2. Currency & Payment Processing
- For your convenience, prices may be displayed in your local currency (USD, GBP, EUR, etc.).
- All transactions are ultimately processed in USD at the most current exchange rate.
- The final price, including applicable shipping fees and any taxes, is confirmed before you complete checkout.
💡 Note: Some banks or payment providers may charge additional fees for international transactions. Please check with your provider if you have concerns.
3. Secure Payments
Your security is our top priority:
- We do not store payment details.
- All transactions are encrypted and processed by trusted providers such as Shopify Payments and PayPal.
4. Payment Issues
If you experience issues at checkout:
✔ Double-check your payment details.
✔ Confirm that your card or account supports international and online transactions.
✔ Try an alternative payment method.
✔ Contact us at contact@silkvana.com for support.
5. Refunds & Chargebacks
- Refunds are handled in accordance with our Return & Refund Policy.
- If you notice an unauthorized transaction, please contact your bank immediately.
- Chargebacks initiated without prior communication may delay resolution.
6. Contact Information
Email: contact@silkvana.com
Address: 295-261 Western Ave, Buffalo, WY 82834, USA
Phone Number: +1 (307) 333-9082
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM
Response Time:
We respond to all emails within 24 hours (Monday–Friday).